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There are plenty of travel horror stories out there, so maybe it’s time to tell a happier tale of a trip where everything started out badly and through a quirk of fate, and the timely intervention a good-hearted airline gate agent, ended up going surprisingly well. My trip back to Prague from the U.S. last week was shaping up to be just another sad-sack story, as my flight was delayed at the very last minute and all of my carefully laid connections fell like dominoes. And then somehow the clouds parted and I was being offered cocktails and ushered into my own first-class compartment. And maybe it’s time, too, to single out Delta Airlines, a company with which I’ve had some trust issues in the past, for going -- on this flight at least -- above and beyond.
